VIEW FROM THE FIELDHAYWARD, CA
Written By Anthony Onesta
“ At the Hayward office, we are proud of the relationships we have developed with our customers. ”
No two days in healthcare are the same. For us to be successful, we must adapt to our customers’ needs and to our territory. Med One Hayward, like other offices, consists of a unique territory where our customers’ needs can differ by the hour. Whether that be differences in billing requests, differences in equipment, or differences in service expectations. Long driving distances, extreme Bay Area traffic, urgent orders, and unpredictable road conditions due to weather, are all challenges we face daily. So how do we ensure we are ready to service our customers efficiently and safely? Through constant communication, planning, and the willingness to adapt.
Each day at the Hayward office consists of a daily huddle where we discuss potential orders, and brainstorm on how we intend to solve our customers’ needs. We believe that each employee brings a unique perspective to their work, and therefore, each employee should take part in these huddles.
We learn from each other about what approaches work, and which ones do not. Our drivers are the eyes and ears of our business, and their knowledge about our diverse customers is vital to our success.
The team at the Hayward office is consistently willing to learn, and they do not hesitate to ask questions about equipment or processes. This drive for knowledge gives our team confidence and enables them to provide exceptional customer service.
We have a unique staff at the Hayward office. Some of our employees have been working in healthcare for a long time, while others are new to the business. However, what makes us successful is our team-oriented approach, and we all share one common goal—to take care of our customers, so they can take care of their patients. With every device we deliver, there is a person attached to it. That’s why we must be diligent and confident in our work.
At the Hayward office, we are proud of the relationships we have developed with our customers. We have learned that not only we can have a positive impact on our customers, but our customers can have a positive impact on us as well. We often converse about different interactions we’ve had with our customers and how their positivity can uplift our spirits for the day. We all believe that a positive mental attitude impacts those around us, which is why we strive to be the very best we can, each and every day.
Even though our shift may come to an end, our work continues. That’s why we ensure our evening shift drivers are heavily stocked with the most requested equipment and are prepared for their night on the road. If we can set up our team to be successful, our customers will be cared for.
